Making Connections
Dear Editor:
With regard to the “Multiple Water Connections” tip in the June 2012 “Tech & Travel Tips” column (page 25), readers should be reminded not to use plastic “Y” connectors. Too many times they will fail because of the park-side water pressure. Many times this occurs while the owners are away on a sight-seeing day. Use only metal connectors.
Jerry Diehl, F369177
Columbia, Missouri
Thanks, RV Innovations
Dear Editor:
We would like to recommend RV Innovations of Sedalia, Colorado (www.rvinnovations.com; 800-815-2159) to all your readers. We found their advertisement in your magazine. Since 2003, we have ordered their RV SureStep, RV EzLevel, and RV AwningClamp.
When the RV SureStep malfunctioned, we called them and they replaced it promptly. We were able to speak to Dan and Sam directly; no foreign phone operators. RV Innovations is an American company selling and standing behind its U.S.-manufactured products. That’s great news for all of us who travel across this beautiful country.
leon & judith McKenna, F184788
Pensacola, Florida
Tucson Dealer Is Tops
Dear Editor:
We would like to recommend Freedom RV of Tucson, Arizona, to those of you who want efficient, quality, no-nonsense service. We have been serious RVers since 1995 and on two separate instances have come away from Freedom RV (an FMCA commercial member) pleased with the customer service for repair work and for the smooth transition on a trade and purchase of a “new to us” Type A motorhome.
Two years ago we had one of those “mysterious RV failures,” which eluded the repair shop in Phoenix. Freedom RV in Tucson was recommended to us. Without a scheduled appointment, we were asked when we could come. They said they would do their best to take a look at our problem. The lot was small but seemed to be bustling with RV repairs and busy workers. Needless to say, within a very fair amount of time, a thorough technician managed to find and fix our problem.
So, if you are a serious traveler whose RV needs repair, or you just feel like browsing the lot for another purchase, we highly suggest Freedom RV (888-782-2294; www.freedomrvaz.com).
A special thanks for understanding the meaning of customer service to Hugo, Chris, Ed, and Trent.
Roy & Berni Fischer, F210501
Quilan, Texas
New York Campground Recommendation
Dear Editor:
We have never done this before but feel compelled to let you know about the Rip Van Winkle Campground, an FMCA commercial member, in Saugerties, New York.
The campground is clean, neat with large sites and well-maintained roads and grounds — all things we look for in a place to stay. Beyond those things are the personnel who are always happy and accommodating. Ask a question and they go out of their way to seek an answer. An example of this was after noticing a tire leak on my “toad,” I asked for a recommendation of a tire repair station. The owner proceeded to take a tubeless repair kit and fix my tire immediately and then refused any compensation.
These folks really make you feel welcome! This is a campground we will definitely revisit again and surely recommend to all (888-720-1232; www.ripvanwinklecampgrounds.com).
Neil & Mickey Hecht, F309990
Centereach, New York
Great Service, Twice
Dear Editor:
Recently we experienced various equipment emergencies while traveling. We could not believe the superior treatment we received from Braun’s Fun Time Campers (9702 Pendleton Pike, Indianapolis; 800-541-7908) and Rich & Sons RV (5112 S. Antelope Drive, Grand Island, Nebraska; 800-439-2040).
Each of these companies went out of their way to provide prompt and pleasant service, even though we do not live in either of the areas. These businesses recognized that emergencies do occur when someone is traveling, and they acted accordingly. They made bad situations so much better, and hopefully other RVers will patronize these businesses when they are in those areas.
Ival Secrest, F187589
FMCA Mail Forwarding
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