Rapid Radiator Repair
We have a 2010 Fleetwood Discovery on a Spartan chassis. While we were in Florida this past winter, the radiator began to leak. We talked to Charlie Fisher at Spartan’s customer service center and set up a visit with Land Yachts in Jupiter, Florida (561-745-0242), for evaluation of the leak. It was confirmed as a warranty issue, but Charlie said the wait time for a radiator from Spartan was four to six weeks. We told him that we would not be in Florida that long, necessitating a 900-mile trip home with the issue.
Charlie called the next day and informed us that they would pull a radiator package from Spartan’s production line and ship it to Land Yachts. The following week, Land Yachts employees exchanged the radiators in less than 5 hours. We didn’t even need to find a hotel for the night. I can’t say enough about the help and concern by Charlie at Spartan and the great effort from Land Yachts regarding our problem. I do not think that you would find better service.
Tom & Kathy Crawford, F344982
Another “10” For Sleep Number
I read with great interest the letter from Danny and Debbie Hale in the November 2011 issue regarding the service they got from Sleep Number Bed (“Service Gets A “10,” page 16). My wife and I recently purchased a slightly used 2008 Fleetwood Providence with 6,000 miles on it that included a Sleep Number Bed. After a few months, the control on one side of the bed failed to register what was happening when you pushed the button or what firmness level you were at. After reading the Hales’ letter, I contacted Sleep Number. They told me that their policy was that they did not transfer the warranty to second owners. However, after I explained what had happened (and also referenced the Hales’ letter), Sleep Number sent me a new pump with a remote control at no cost to me either for parts, shipping, or taxes. They did not have to do this and I would have understood, so I can’t help but be exceptionally pleased at their willingness to make things right and win over a new owner for Sleep Number. The sleep I get on the motorhome bed when we travel far outshines the sleep I get at home with a conventional bed. When we start to look for a replacement at home, I will definitely look at a Sleep Number.
George & Mary Biller, F407783
Buena Vista, Colorado
Taking Steps To Help Canines
As active RVers who travel with a large dog, we had great difficulty getting her in and out of the motorhome. Large dogs tend to have bad hips or joints, and she was no exception. But we recently discovered a product that I wish I had found three years ago.
Ramps and other devices had not done the job. A small company in Illinois called Pet Loader (www.petloader.com) produces a portable folding system of large steps that reaches 40 inches from the ground. The Pet Loader model we own is a gradual slope with five large, sturdy steps (14 inches deep) and weighs only 25 pounds. I believe we would have extended the life of our last Newfoundland if we had had this product. Unfortunately, her hips and legs failed. We now use a Pet Loader with our new Newfie and wouldn’t be without it.
Dan & Suzanne Thompson, F407155
Michelin Advantage Program
We just wanted to let other FMCA members know how easy the Michelin Advantage Program is to use. We purchased six new tires for our motorhome and saved $100 per tire. That will pay for many years of FMCA membership.
Thank you, FMCA, for arranging this program.
Adrian & Judy Holman, F389427
Editor’s note: The Michelin Advantage Program is designed to provide competitive pricing for Michelin tires but does not guarantee the lowest price, as local dealers may be able to provide local customers better prices. So, ask the dealer to check both prices. For details about FMCA’s Michelin Advantage Program, visit FMCA.com, or call the national office at (800) 543-3622 or (513) 474-3622 and ask for Member Services.